Washer saga

Summary: Don't order from NYLiving.com.

( The saga )

I emailed them today again through their web form:

"I am still waiting for a reply email from Customer Service regarding my last communication (through this web form). I cannot call in and wait 40+ minutes in queue (as has happened almost every time I called before). I would like a reply from Mark, the manager who approved my refund, by Wednesday AT THE LATEST."

I wasn't holding much hope for this reply, as the only time the phone was answered promptly was when I pressed the button for Sales/New Orders rather than Customer Service, and my previous email regarding my refund was completely ignored.

An hour later, I put in a complaint with the BBB.

2 hours later, I received a one-line email from... NYLiving.
"The balance of the credit will be processed by the middle of next week."

Really? Now, there's a coincidence. 2 emails are completely ignored with no response at all, but the day I send a complaint through BBB... I get a reply. Interesting...

I *will* be keeping an eye on the statement. Update will follow in due course.